I sent you an email on the 21 Jan asking
you if you had looked at our website and also if my reply to your email
was OK.
On the 23 Jan I sent you actual pictures
of the units in your windows. You replied on the 29 Jan some 6 days later
after we emailed you. Your email was not clear. These are the scaled
drawings that were supplied to CET. I need to know what you are not happy
with. I would appreciate a constructive reply. I would like myself and
the surveyor to visit you to find out why you are not happy with these
designs.
The offer of visiting me to see your
actual windows still remain. Your windows are being delivered Wednesday.
Given that the smaller window design appears to have
been somewhat truncated the answer will have to be 'no'.
At some future time I would imagine that will be corrected, however that
time is not now.
We can work together and get these designs
sorted as quickly as possible, or we can play ping pong on emails to prolong
this simply task. I like you want to move forward.
Kind regards
Sean Meacher <sean@xxxxxxxxxxx>
02/02/2014 13:47
To
Robyn.Drury@xxxxxxxxxxxxx
cc
Robbie.Yapp@xxxxxxxxxxxxx, Ken.Lees@xxxxxxxxxxxxx
Subject
Re: Everest Home Improvements (ES1910AR)
I can't help feeling that we've been here several times
before and are in fact going around in circles.
Analogous to me describing to you a racehorse and getting back from you
an elephant.
So I do have to say that I've completely lost faith in your process.
If unit 'B' doesn't look like supplied design 'A', shouldn't someone be
checking that and confirming with the customer BEFORE manufacture??
In fact the only part of this project that has gone right so far has been
when I corresponded with CET directly (which both of us were happy about).
What exactly do you hope to achieve by sending Robbie out again?.. given
that we're still essentially in the same position that we have been since
early October - 4 Months!
From the original designs I was sent back (dated 3rd October 2013), there
were 4 sizes of panel:
379x234mm
393x234mm
405x234mm
419x234mm
This means, for them to not be 'lost in translation' again, I have produced
scale drawings of this remarkably simple glass design and send them to
the appropriate people.
If/When those have, as before, been deemed suitable for production and
confirmed, as was the large design (which having finally now seen a picture
of, I'm very happy with!), then hopefully we will be able to proceed -
then I'll send you copies also.
In my day job, I'm used to dealing with international projects that can
affect upwards from 2000 people.
Dealing with home improvements on this scale shouldn't be this tortuous!
Should we continue with this, I would also expect some kind of reduction
in the cost, given that I appear to be doing your jobs for you.
Please don't get this wrong again or I shall have to find somewhere more
competent.
